Refund policy

You have 30 days from the day your order arrives to ask for a return.

What we take back

Items must be unworn, unwashed, free of marks and odours, with any tags still attached, and in the condition they arrived in. We can't accept anything altered or damaged after delivery. You'll need your order number or another proof of purchase.

How to start one

Email info@ratelimitedbrand.com with your order number and what's wrong, before you post anything back. We reply within two business days with the return address and instructions. Returns sent without contacting us first can't be accepted.

Start a return here account

We don't publish a single return address because your order may have been produced at any one of our print partner's facilities. The address we send you is the right one for your parcel.

Who pays return shipping

You do, unless the item is faulty, damaged in transit, or not what you ordered. In those cases we cover it.

Faulty, damaged or wrong items

Please check your order when it arrives and tell us straight away if a piece is defective, damaged, or isn't what you ordered.

Send us a photo within 30 days of delivery. We'll replace the item or refund it in full, including the original shipping, whichever you prefer. You don't need to post it back unless we ask.

Refunds

Once your return arrives and has been checked we'll email you to confirm. Approved refunds go back to the original payment method, normally within 5 business days. Your bank or card issuer may take a few days more to post it.

Original shipping charges are refunded only where the item was faulty, damaged or wrong.

If more than 15 business days have passed since we approved your refund and it still hasn't reached you, email us and we'll chase it.

Exchanges

The fastest way to change size is to return the original for a refund and place a new order.

Cancellations

Every piece is printed to order, so we can only change or cancel an order before it enters production, which happens quickly. Get in touch as soon as you can and we'll do what we can.

Non-returnable

Gift cards, and anything marked final sale.

EU and UK customers

If you live in the EU or the UK you have 14 days from delivery to withdraw from your order for any reason, without giving one, and a further 14 days to send the goods back. This sits alongside the 30-day policy above rather than replacing it, and neither affects your statutory rights over faulty goods, including the two-year legal guarantee that applies in the EU and Northern Ireland.

Contact

info@ratelimitedbrand.com. Put your order number in the subject line.