Shipping policy
Production
Everything is printed to order. Allow 2 to 7 business days for printing and quality checks before your order is dispatched. Production time is separate from delivery time.
Delivery
We ship worldwide with tracking. After dispatch, typical delivery windows are:
- United States, Canada, Australia — 5 to 10 business days
- United Kingdom, Germany — 5 to 8 business days
- France, Italy, Spain, Netherlands, Belgium, Austria, Portugal, Switzerland, Luxembourg — 6 to 11 business days
- Ireland, Poland, Czechia, Greece, Denmark, Sweden, Finland and the rest of the EU — 8 to 20 business days
- New Zealand — 8 to 15 business days
- Everywhere else — 13 to 35 business days
Checkout shows the cost and the estimate for your address before you pay. These are estimates, not guarantees. Customs inspections, weather and carrier backlogs are outside our control.
Cost
Shipping is free on orders over $100. Below that it's calculated at checkout, based on your destination and how many items you order.
Tracking
You'll get a tracking link by email as soon as your order is dispatched. Tracking can take 24 to 48 hours to start updating.
Duties, VAT and import charges
Orders may attract import duty, VAT or other local charges when they reach your country. These are set by your government, are not collected by us at checkout, and are payable by the recipient. We can't declare parcels as gifts or understate their value.
Where orders ship from
Orders are produced and dispatched by our print partner's facilities, which are located in several countries. Where possible the facility closest to your address is used, so an international order does not necessarily travel from Mauritius.
Wrong or incomplete addresses
Check your address carefully at checkout. Parcels returned to us as undeliverable or unclaimed can be reshipped, but the second shipping charge is payable by you.
Lost or delayed parcels
If tracking hasn't updated for 10 business days, or a parcel is marked delivered but hasn't arrived, contact us and we'll open an investigation with the carrier.
Split shipments
Orders with several items may arrive in more than one parcel, at no extra cost to you.